How We Collect and Use Personal Information
Some information is explicitly provided to us by you, while other information, such as your IP address, is gathered automatically as you use our services. You may voluntarily provide certain personal identifying information to us in connection with your use of our interactive web portals, Members’ purchase or sale of Accommodations, any signup incentives or promotions you elect to participate in, newsletter or other subscriptions, and services (all of which will be referred to as “Personal Information”). If you choose to provide us with Personal Information by opting in, you consent to our collection of that information and to the transfer and storage of that information on our servers located in the United States. Personal Information includes all information you voluntarily provide to us and that which is provided to us by IP address or digital profile, whether on the Got2Go Platform, by phone, or by email, such as:
(1) your contact information (e.g. name, gender, phone number, driver’s license or state identification number, and postal and email);
(2) financial information of Guests (e.g. credit card number, security code, cardholder name, billing address, and expiration date);
(3), personal information that you provided on the third party site or personal information related to you that is on the third party site if you link your Third Party Account with your Got2Go Account, such the name of your friends from the third party site that you are mutually friends with through the Got2Go Platform and mutual interests, subject to any privacy settings you have set on the third party site;
(4) information related to your travel profile (e.g. booking history, travel preferences and interests and the identity of any travel companions);
(5) information related to IP addresses and session identifiers to analyze trends, to administer the Got2Go Platform, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments;
(6) information regarding your geographic location, browser-type, device identifiers, operating system and other software or hardware information;
(7) information obtained through internal tools and third party applications and services (such as third party analytics) to collect and analyze information;
(8) information about visitors and visits to our Website obtained through "cookies" to enhance your experience and gather; and
(9) information that you provide to us if you use a promotion, you enter a contest or correspond with us.
We may use your Personal Information to provide you with information related to Accommodations, including providing you with responses to requests for booking services, booking confirmations and updates, as well as managing your account, security alerts, account notifications, messages, payments, and/or personalized mailings (electronic or otherwise) or other communications that you consent to receive, and to prevent potentially prohibited or illegal activity, resolve disputes and collect fees.
We may send notifications of activity on the Service to the email address you provide us, in accordance with any applicable privacy settings. We may use your email address to send you other messages, such as newsletters, changes to features of the Service, or special offers. You may be able to manage email messages from your account settings. You may not opt out of service related emails.
How We Share Your Information
Got2Go may share your information with other Members or third parties to facilitate your travel plans or requests for information. We may share your Personal Information (only to the extent reasonably necessary or as required by the circumstances) and Aggregated Data, when applicable, with the following parties:
Third party vendors, web hosting service providers, payment services, other Members and channel managers in order for such parties to: (i) assist Got2Go in providing the requested booking services to you, (ii) assist Got2Go in personalizing your experience which includes informing you of future opportunities for booking accommodations and offers, (iii) pay for an accommodation, make a booking or accept a booking, (iv) verify the information you provide, including without limitation, your identity and the location of your listing, (v) allow us to provide better service and respond to your customer service requests, (vi) sell, promote or market other Got2Go products and Got2Go to you or to sell, promote or market third party products and Got2Go to you, and (vii) provide aggregate reporting to Got2Go and certain third parties (using only Aggregated Data and not individual Personal Information when provided to third parties).
Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
As well as the aforementioned personally identifiable information, we may also share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Got2Go services.
From time to time, we may run contests, special offers, or other events or activities ("Events") on the Service together with a third party partner. If you provide information to such third parties, you acknowledge they may use it for the purpose of that Event and any other use that you approve. We cannot control third parties' use of your information. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these Events.
Targeting and Marketing. Although we do not serve third party advertising on our Platform, we do work with third-parties to target advertising for our Platform on the third party websites. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.
The appropriate parties if it is requested by a government agency or law enforcement personnel or if we are otherwise required by law to disclose it in response to subpoenas, court orders, or other legal process, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (in which case, we reserve the right to raise or waive any legal objection available to us).
Other appropriate entities, such as our successors or assigns, should we undergo a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.
The appropriate parties when we believe in good faith that disclosure is required to investigate or prevent suspected illegal activity, to protect the security, property, assets and/or rights of Got2Go from unauthorized use or misuse of the Got2Go Platform or anything found on the Got2Go Platform.
Third Party Services
Got2Go may provide third party links, or otherwise cooperate with third party service providers, to provide you with access to booking management resources such as an online booking engine or an electronic document execution program. These online resources are independently owned and operated by third party providers and are not under our control. Got2Go may provide access to these resources as a service to you, and is not responsible for their operation, content, information practices or any link contained in a linked site. These resources often gather personally identifiable information and financial information from you to complete your booking requests. And our service may include providing some of your Personal Information to the third party provider to help streamline the booking process.
Third Party Privacy Policies
Opting-Out on Information Collection
You may opt out of information collection at any time by not using Got2Go or accessing the Got2Go Platform or any other services we may offer from all of your devices, and/or by deactivating any account you may have created.
Security of Your Information
We implement security measures we believe are reasonable to protect your privacy and information. You are responsible for maintaining the secrecy of your unique password, account information, payment details, and for controlling access to your email communications from Got2Go, at all times. It is important that you protect and maintain the security of your account and you need to immediately notify us of any unauthorized use of your account. No website, mobile application or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches or other type of misuse will never occur. Any transmission of data to us is at your own risk. We do not accept any liability or responsibility for any data breach regardless of fault beyond that which is required by law.
How to Access and Update Your Information
If you have accounts on our Services you can access and edit the information you provided to us through individual settings in the Services. If you want to delete your accounts and information on our Services, you can do so in your Account Settings, or alternatively by contacting support.
Our Policy Toward Children
Got2Go does not sell Accommodations or other services for purchase by children. This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 18 send Personal Information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
California Residents—Your California Privacy Rights.
Got2Go is in compliance with all applicable data protection laws in the European Economic Area (EEA), which, if applicable to you, include the following rights provided by the General Data Protection Regulation (GDPR):
- Right to Information
- Right to Access
- Right to Rectification
- Right to Withdraw Consent
- Right to Object
- Right to Object to Automated Processing
- Right to be Forgotten
- Right for Data Portability
To learn more about your rights, and for more information on the standards we abide by under GDPR, please visit the GDPR website here.
Questions, Comments, Contact Information
Your privacy is highly important to us and we welcome your comments or questions.
Last Updated: November 25, 2021