Privacy Policy

Got2Go - Privacy Policy

Got2Go, Inc. (hereinafter referred to as “Got2Go,” “we,” “us” and “our”) values your privacy. This Privacy Policy states the principles and practices that apply to our collection and use of information that you, our Hosts and Guests and prospective Hosts and Guests (hereinafter referred to as “you” and “your”, collectively “Members”) provide to us, whether, by email, phone, or through the Got2Go Platform (website, application, or services).

By using the Got2Go Platform, you agree to be bound to the terms and conditions of this Privacy Policy.

How We Collect and Use Personal Information

Some information is explicitly provided to us by you, while other information, such as your IP address, is gathered automatically as you use our services. You may voluntarily provide certain personal identifying information to us in connection with your use of our interactive web portals, Members’ purchase or sale of Accommodations, any signup incentives or promotions you elect to participate in, newsletter or other subscriptions, and services (all of which will be referred to as “Personal Information”). If you choose to provide us with Personal Information by opting in, you consent to our collection of that information and to the transfer and storage of that information on our servers located in the United States. Personal Information includes all information you voluntarily provide to us and that which is provided to us by IP address or digital profile, whether on the Got2Go Platform, by phone, or by email,  such as: 

(1) your contact information (e.g. name, gender, phone number, driver’s license or state identification number, and postal and email); 

(2) financial information of Guests (e.g. credit card number, security code, cardholder name, billing address, and expiration date);

(3), personal information that you provided on the third party site or personal information related to you that is on the third party site if you link your Third Party Account with your Got2Go Account, such the name of your friends from the third party site that you are mutually friends with through the Got2Go Platform and mutual interests, subject to any privacy settings you have set on the third party site; 

(4) information related to your travel profile (e.g. booking history, travel preferences and interests and the identity of any travel companions); 

(5) information related to IP addresses and session identifiers to analyze trends, to administer the Got2Go Platform, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments;

(6) information regarding your geographic location, browser-type, device identifiers, operating system and other software or hardware information;

(7) information obtained through internal tools and third party applications and services (such as third party analytics) to collect and analyze information;

(8) information about visitors and visits to our Website obtained through "cookies" to enhance your experience and gather; and

(9) information that you provide to us if you use a promotion, you enter a contest or correspond with us.

We may use your Personal Information to provide you with information related to Accommodations, including providing you with responses to requests for booking services, booking confirmations and updates, as well as managing your account, security alerts, account notifications, messages, payments, and/or personalized mailings (electronic or otherwise) or other communications that you consent to receive, and to prevent potentially prohibited or illegal activity, resolve disputes and collect fees.

We may send notifications of activity on the Service to the email address you provide us, in accordance with any applicable privacy settings. We may use your email address to send you other messages, such as newsletters, changes to features of the Service, or special offers. You may be able to manage email messages from your account settings. You may not opt out of service related emails.

How We Share Your Information

Got2Go may share your information with other Members or third parties to facilitate your travel plans or requests for information. We may share your Personal Information (only to the extent reasonably necessary or as required by the circumstances) and Aggregated Data, when applicable, with the following parties:

Third party vendors, web hosting service providers, payment services, other Members and channel managers in order for such parties to: (i) assist Got2Go in providing the requested booking services to you, (ii) assist Got2Go in personalizing your experience which includes informing you of future  opportunities for booking accommodations and offers, (iii) pay for an accommodation, make a booking or accept a booking, (iv) verify the information you provide, including without limitation, your identity and the location of your listing, (v) allow us to provide better service and respond to your customer service requests, (vi) sell, promote or market other Got2Go products and Got2Go to you or to sell, promote or market third party products and Got2Go to you, and (vii) provide aggregate reporting to Got2Go and certain third parties (using only Aggregated Data and not individual Personal Information when provided to third parties).

Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).

As well as the aforementioned personally identifiable information, we may also share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Got2Go services.

From time to time, we may run contests, special offers, or other events or activities ("Events") on the Service together with a third party partner. If you provide information to such third parties, you acknowledge they may use it for the purpose of that Event and any other use that you approve. We cannot control third parties' use of your information. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these Events.

Targeting and Marketing. Although we do not serve third party advertising on our Platform, we do work with third-parties to target advertising for our Platform on the third party websites. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.

The appropriate parties if it is requested by a government agency or law enforcement personnel or if we are otherwise required by law to disclose it in response to subpoenas, court orders, or other legal process, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (in which case, we reserve the right to raise or waive any legal objection available to us).

Other appropriate entities, such as our successors or assigns, should we undergo a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.

The appropriate parties when we believe in good faith that disclosure is required to investigate or prevent suspected illegal activity, to protect the security, property, assets and/or rights of Got2Go from unauthorized use or misuse of the Got2Go Platform or anything found on the Got2Go Platform.

Once your Personal Information has been shared with a non-affiliated third party in accordance with this Privacy Policy, we cannot control how that third party collects, uses or shares your Personal Information and as such, we will thereafter have no responsibility for its use. Protection of your Personal Information in the possession of any such third party shall be governed by the Privacy Policy of that third party.

Third Party Services

Got2Go may provide third party links, or otherwise cooperate with third party service providers, to provide you with access to booking management resources such as an online booking engine or an electronic document execution program. These online resources are independently owned and operated by third party providers and are not under our control. Got2Go may provide access to these resources as a service to you, and is not responsible for their operation, content, information practices or any link contained in a linked site. These resources often gather personally identifiable information and financial information from you to complete your booking requests. And our service may include providing some of your Personal Information to the third party provider to help streamline the booking process.

Third Party Privacy Policies

Vendors, channel managers other Members and other third parties with whom we share your Personal Information may have their own privacy policies accessible which may be on their own websites. We strongly encourage you to review those privacy notices. Got2Go’s Privacy Policy does not apply to these vendors, channel managers, other Members and other third parties, as their policies may differ from our Privacy Policy.

Cookies

When you visit or access the Website, our systems or our web hosting service provider may send one or more cookies (small text files containing a string of characters) to your computer that uniquely identifies your browser. Cookies alone do not tell us your email address or other Personal Information unless you choose to provide this information to us by, for example, using certain interactive features on our Website. We use cookies to improve the quality of the Website by storing user preferences and tracking user trends. Most web browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may not be able to use some booking features available on the Website. The information contained in or collected by cookies is not considered Personal Information for the purposes of this Privacy Policy.

Opting-Out on Information Collection

You may opt out of information collection at any time by not using Got2Go or accessing the Got2Go Platform or any other services we may offer from all of your devices, and/or by deactivating any account you may have created.

Aggregated Information 

In addition to any Personal Information you may voluntarily provide to us, this Website also collects general information regarding visitors and users of this Website as it relates to their use of the Website (referred to herein as “Aggregated Data”). This information is collected automatically each time a user navigates our Website. The term Aggregated Data includes, but is not limited to, such information as traffic patterns, number, frequency and duration of visits to certain pages, visits from other websites or to third party websites linked to this Website, use of particular services and interest in services, information or features of the Website or other parties made available through or found at the Website. This information is anonymous and is useful for improving the content and navigational tools of our Website. Aggregated Data may also include information or data obtained from you or other sources, which has been combined with or compiled from other information or data in such a manner to no longer be personally identifiable or linked to an individual. Aggregated Data is not considered Personal Information for the purposes of this Privacy Policy.

Security of Your Information

We implement security measures we believe are reasonable to protect your privacy and information. You are responsible for maintaining the secrecy of your unique password, account information, payment details, and for controlling access to your email communications from Got2Go, at all times. It is important that you protect and maintain the security of your account and you need to immediately notify us of any unauthorized use of your account. No website, mobile application or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches or other type of misuse will never occur. Any transmission of data to us is at your own risk. We do not accept any liability or responsibility for any data breach regardless of fault beyond that which is required by law.

How to Access and Update Your Information

If you have accounts on our Services you can access and edit the information you provided to us through individual settings in the Services. If you want to delete your accounts and information on our Services, you can do so in your Account Settings, or alternatively by contacting support.

Our Policy Toward Children 

Got2Go does not sell Accommodations or other services for purchase by children. This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 18 send Personal Information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

California Residents—Your California Privacy Rights. 

When California customers provide Personal Information to a business, they have the right to request certain disclosures if the business shares Personal Information with third parties for the third parties’ own direct marketing purposes. The law provides that a company that has a privacy policy that provides consumers with choice regarding sharing Personal Information with third parties for those third parties’ direct marketing purposes may instead provide California customers with information on how to exercise that choice. As stated in this Privacy Policy, we do not share information with third parties for those third parties’ own direct marketing purposes without your consent. California customers may request further information about our compliance with this law by emailing support@got2go.com. You must put the statement “Your California Privacy Rights” in the subject field of your email. You must include your name, street address, city, state, and zip code. We are not responsible for requests that are not labeled or sent properly, or do not have complete information. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address.

International Operations

We may transfer data to foreign affiliates, partners or vendors. If you are located outside of the United States and choose to use our Services and share information with us, we may transfer your data to the United States and process it there. By using our Services you agree to be bound by all the terms in this privacy policy.

European Users and GDPR

Got2Go is in compliance with all applicable data protection laws in the European Economic Area (EEA), which, if applicable to you, include the following rights provided by the General Data Protection Regulation (GDPR):

  • Right to Information
  • Right to Access
  • Right to Rectification
  • Right to Withdraw Consent
  • Right to Object
  • Right to Object to Automated Processing
  • Right to be Forgotten
  • Right for Data Portability

Information collected within the EEA may be transferred, stored, and processed outside of the EEA for the purposes described in this Privacy Policy. Where we transfer, store, and process your personal information outside of the EEA we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection.

To learn more about your rights, and for more information on the standards we abide by under GDPR, please visit the GDPR website here. For any GDPR enquiries or requests, please send an email to support@got2go.com.

No liability

As explained in the Terms of Service, to the fullest extent permitted by applicable law, in no event will Got2Go be liable to you for any indirect, consequential, incidental, exemplary or special damages resulting from your use of our Services, including any failure by Got2Go or an affiliate or partner to comply with this privacy policy, even if Got2Go has been advised of the possibility of such damages. The use of our Services is at your own risk.

Changes to our Privacy Policy

We may revise or update the Website or any of our policies and procedures without prior notice. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the bottom. We will post a notice on the Platform to advise you of any significant changes to this Privacy Policy. Your continued use of Got2Go signifies your continued assent to the terms of this Privacy Policy, as updated or amended at that time.

Questions, Comments, Contact Information

If you have any questions, comments, or concerns about our privacy policy or practices, please send an email to us at support@got2go.com

Your privacy is highly important to us and we welcome your comments or questions.

Last Updated: March 28, 2022

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