---
title: Top Frequently Asked Questions
description:   1. What is Got2Go?  Got2Go is an easy to use, beautifully designed travel and accommodation booking platform. 2. Why should I use Got2Go instead of other travel platforms?  Got2Go strives to break t
---

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2. [FAQ](https://help.got2go.com/faq?hsLang=en)

# Top Frequently Asked Questions

**1. What is Got2Go?**

Got2Go is a travel and events marketplace that lets you book ticketed events and places to stay—all in one platform. From concerts, sports, and conferences to hotels, short-stays, and vacation rentals, Got2Go helps you plan the full experience, not just part of the trip.

**2. What can I book on Got2Go?**

- Event tickets (concerts, sports, festivals, conferences, and more)
- Accommodation (hotels, vacation rentals, short and mid-term stays)

**3. Why should I use Got2Go instead of other platforms?**

- Fewer unnecessary fees compared to traditional platforms
- A single account for tickets and accommodation
- Clear policies and support when things don’t go as planned
- Protections like the Got2Go Satisfaction Guarantee and latest security technology

**4. Do I need an account to make a purchase?**

**Yes.** Creating an account is required to:

- Complete ticket and accommodation bookings
- Access booking details, tickets, and confirmations
- Manage cancellations and changes to purchases

**5. Can I cancel or change my booking?**

- Accommodation bookings follow the host’s listed cancellation policy
- Event tickets follow the seller’s ticket policy

If you’re unsure or need help, check out our full terms [here](https://help.got2go.com/terms-of-service?hsLang=en).

**6. Are my tickets guaranteed?**

Eligible tickets may be covered by the [Got2Go Satisfaction Guarantee.](https://help.got2go.com/guarantee?hsLang=en) 

**7. How do I access my tickets or booking details?**

All booking details—including digital tickets, accommodation info, and host/seller contact details—are available in:

- Your booking confirmation email, and
- Your Got2Go account dashboard

**8. Can I resell or transfer my tickets?**

Some tickets can be resold or transferred, depending on the event and seller rules. To avoid issues, only share ticket links with the final buyer.

**9. How can I list tickets or accommodation on Got2Go?**

It’s free to list tickets and accommodation on Got2Go.

- Hosts can list accommodations directly on our website [here](https://got2go.com/become-a-host/). You can also use supported property management software. A list of supported software is found here.
- You can list tickets directly by selecting "Sell tickets" from your account dashboard. Available events to sell tickets for will be searchable during sell tickets process.

**10. How do I contact Got2Go support?**

You can reach us by:

- Calling +1(844)446-8246
- Emailing support@got2go.com

 

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