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Top Frequently Asked Questions

1. What is Got2Go?

Got2Go is a travel and events marketplace that lets you book ticketed events and places to stay—all in one platform. From concerts, sports, and conferences to hotels, short-stays, and vacation rentals, Got2Go helps you plan the full experience, not just part of the trip.

2. What can I book on Got2Go?

  • Event tickets (concerts, sports, festivals, conferences, and more)

  • Accommodation (hotels, vacation rentals, short and mid-term stays)

3. Why should I use Got2Go instead of other platforms?

  • Fewer unnecessary fees compared to traditional platforms

  • A single account for tickets and accommodation

  • Clear policies and support when things don’t go as planned

  • Protections like the Got2Go Satisfaction Guarantee and latest security technology

4. Do I need an account to make a purchase?

Yes. Creating an account is required to:

  • Complete ticket and accommodation bookings

  • Access booking details, tickets, and confirmations

  • Manage cancellations and changes to purchases

5. Can I cancel or change my booking?

  • Accommodation bookings follow the host’s listed cancellation policy

  • Event tickets follow the seller’s ticket policy

If you’re unsure or need help, check out our full terms here.

6. Are my tickets guaranteed?

Eligible tickets may be covered by the Got2Go Satisfaction Guarantee. 

7. How do I access my tickets or booking details?

All booking details—including digital tickets, accommodation info, and host/seller contact details—are available in:

  • Your booking confirmation email, and

  • Your Got2Go account dashboard

8. Can I resell or transfer my tickets?

Some tickets can be resold or transferred, depending on the event and seller rules. To avoid issues, only share ticket links with the final buyer.

9. How can I list tickets or accommodation on Got2Go?

It’s free to list tickets and accommodation on Got2Go.

  • Hosts can list accommodations directly on our website here. You can also use supported property management software. A list of supported software is found here.

  • You can list tickets directly by selecting "Sell tickets" from your account dashboard. Available events to sell tickets for will be searchable during sell tickets process.

10. How do I contact Got2Go support?

You can reach us by: