If your booking didn’t go through but you noticed a charge on your card — don’t worry. This can happen occasionally, and in almost all cases, it resolves itself automatically.
Why was I charged if my purchase failed?
This can occur because of the way we apply Got2Go membership discounts at checkout. When a booking is attempted, your payment method may show a pending charge, even if the transaction ultimately fails due to inventory availability or a processing issue.
Will I get my money back?
Yes. If your booking wasn’t successful, the charge is automatically voided, and the funds are returned to your account. There’s no need to take any action.
Most banks release the hold within 24 hours. In some cases, it may take up to a few business days, depending on your bank’s processing times.
I see a charge, but I never tried to make a booking
If you notice a charge from Got2Go on your account but don’t recall making a booking attempt, please contact our support team as soon as possible. We’ll investigate the transaction and help confirm whether it was made in error, part of a shared account, or something else that needs our attention.
Your account security and peace of mind are important to us — don’t hesitate to reach out.
If you happen to see "get2tgo" on the charge, please contact your bank – this is a third party (not Got2Go) that is charging you.
When should I contact support?
If the funds have not been returned to your account after 3 full business days, please contact our support team and we’ll be happy to help.
Last Updated: April 12, 2025