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Troubleshooting Checkout Issues

Quick fixes to try first

  1. Double-check your card details — card number, expiration date, CVV, and billing zip code.
  2. Try a different card or payment method, if you have one available.
  3. Make sure funds are available and not limited from your bank's end, then retry the payment — some declines are temporary and clear on a second attempt.

If the issue persists, it's likely one of the following.

Common causes

Your bank didn't approve the security verification

Got2Go uses the latest online security for payments which include security checks to protect your payment from fraud. Occasionally, a bank's verification step fails or times out — this is usually on the bank's side, not with your Got2Go account. In some cases, a bank may not fully support the latest verification standards, which can also cause a decline.

What to do: Try a different card or bank account. If you'd like to keep using the same card, contact your bank to confirm 3DS is enabled for online purchases.

Your card has a daily spending limit

Many banks cap how much can be charged to a card per day, regardless of your available balance.

What to do: Check your account settings, contact your bank to check or raise your daily limit, or use another card.

Insufficient funds

The payment method doesn't have enough available balance to cover the charge.

What to do: Check your account balance or try another payment method.

Still not working?

If none of the above resolves it, your card may not be passing our security checks which include 3DS verification. Ask your bank if this protocol is supported and look into options for setting up a a different card that does for online payments. If still unsure, contact our support team and we can look into it for you.

Note: Got2Go cannot see exactly why a bank declined a transaction — only your bank has that detail. When in doubt, your bank is the fastest source of answers.