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      Got2Go’s Buyer Guarantee

      What is the Got2Go Buyer Guarantee?

      At Got2Go, we’re all about making your ticket-buying experience smooth, safe, and seriously satisfying. That’s why we created the Got2Go Buyer Guarantee — our promise to you that if something goes wrong, we’ll make it right (and then some).

      If your ticket can’t be delivered, or you’re unable to attend your event due to reasons outside your control (within reason, of course), we’ve got you covered.

      We offer two great options, because your time, plans, and experiences matter to us. With our Guarantee:

      1. You’ll receive a full refund of what you paid, including any service fees, OR

      2. You’ll receive a replacement ticket to a comparable event — at no extra cost to you.

      Why We’re Different

      Compared to competitors, here’s how we shine:

      Got2Go Competitors
      Full refund including any fees Fees often are not refunded
      Flexible on replacement ticket choice Often restricted to "like for like" only
      You can resell your replacement ticket Not always allowed
      Transparent and friendly process You know how it goes...

      When Are You Eligible?

      • Your original ticket must have been purchased directly through Got2Go.

      • The event must be located in the U.S., and you must have purchased from within the U.S.

      • You haven't already received a refund or replacement for the same issue.

      • The replacement ticket must be for a U.S. event.

      • Refunds go back to your original payment method only.

      • Got2Go makes the final decision on eligibility.

      💡 We may request general proof of the issue — like a screenshot from an official ticketing app or a confirmation from the event organizer. Don’t worry, we’ll guide you if that’s needed.

      What Happens If Something Goes Wrong?

      Whether you spot an issue, or we catch it first, here’s what you can expect:

      1. Reach out to our support team as soon as you’re aware of a problem. Or, we’ll reach out to you if we spot something first.

      2. We’ll review your case based on the Guarantee’s eligibility criteria.

      3. You’ll get your full refund — straight to your original payment method OR

      4. We’ll work with you to find a replacement ticket:

        • We can offer a comparable ticket that we find for you, or

        • You can choose a ticket (up to the original value), and we’ll help make it happen.

      💡 Your replacement tickets will be identical, comparable to, or better than the tickets you ordered

      Is This Insurance?

      No - the Got2Go Buyer Guarantee is not insurance. If you're looking for broader protection (like for travel delays, illness, or emergencies), please contact a ticket insurer. 

      The Fine Print (But We Keep It Simple)

      You can also check our full ticket terms and terms of service anytime.

      💬 Need Help?

      We’re here for you. If you have any questions or want to start a claim under the Satisfaction Guarantee, contact our support team.

       

      Last Updated: April 10, 2025