Buying tickets to an event is always exciting — but a smooth experience depends on knowing what to expect after checkout. Here are a few key tips and recommendations to make sure you're all set for your event.
1. Leave plenty of time for ticket delivery
Most tickets are delivered electronically, and many arrive instantly. However, depending on the seller or platform (like Ticketmaster), it can take up to 24 hours — and sometimes longer if you're purchasing well in advance of the event.
We recommend buying tickets early and keeping an eye on your email for delivery updates. If your ticket hasn’t arrived 48 hours before the event, feel free to contact our support team.
2. Accept third-party transfers quickly
If your ticket is delivered via a third-party platform (such as Ticketmaster), you’ll receive an email prompting you to log in and accept the ticket. Until you complete this step, the ticket won’t be active or usable.
Make sure to:
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Check your email inbox and spam folders
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Use the same email address you used at checkout
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Accept the ticket transfer as soon as possible
3. Download the recommended ticketing app
Some venues and platforms require you to show your ticket on your phone via a mobile app. Screenshots or PDFs may not be accepted in these cases.
We recommend downloading the relevant app well in advance and signing in before event day so you're ready to go.
4. Follow the venue’s instructions for entry
Every venue is a little different. Some may require:
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Tickets to be displayed in a specific app
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Barcodes are scannable, from electronic devices or printed tickets (print quality and cracked screens may cause issues with scanning).
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Early arrival for scanning and security
We strongly recommend checking the venue’s official info before your event for specific entry instructions and mobile ticket policies.
5. Got2Go is here to help
Got2Go works with a network of private sellers, ticket brokers, and channel partners. While sellers are responsible for delivering the ticket, our Buyer's Guarantee has your back in case something goes wrong.
If your ticket doesn’t arrive, is invalid, or you’re unable to attend due to certain delivery issues, we’ll step in with a full refund or replacement. Learn more in our Got2Go Buyer's Guarantee article.